Storynook Terms of Use

Please read these Terms of Use carefully before using Storynook.

These Terms of Use set out the legally binding terms and conditions for your use of the Storynook mobile application and any related websites, features, content, applications or services offered by Storynook (collectively, the “Service”).

In these Terms, “Storynook”, “we”, “us” and “our” refer to the provider of the Storynook Service, and “User” or “you” refers to anyone using the Service.

Storynook is a private place for families to capture, preserve and revisit stories, photos and memories of their children and family life.

By registering for or using the Service, you agree to these Terms of Use (“Terms”), our Privacy Policy and any additional terms that may apply to specific features or products offered through Storynook.

If you do not agree with these Terms, you should not use the Service.

We may update these Terms from time to time. Material changes will generally be announced at least thirty (30) days before they take effect, unless a shorter period is reasonably necessary because of legal, regulatory or security requirements. If you do not agree with a material change, you may stop using Storynook and delete your account before the updated Terms take effect.

Subject to these Terms, Storynook grants you a personal, limited, non-exclusive, non-transferable and revocable right to access and use the Service for its intended purposes.

Storynook is currently free to use. We may introduce optional paid products or services in the future, including personalised photobooks. Any applicable prices and additional conditions will be presented before you make a purchase.

We may add, modify, replace or discontinue features as Storynook develops. Where a change would materially affect your ability to access stored memories, we will, where reasonably possible, provide advance notice.

You must be at least eighteen (18) years old to create a Storynook account. Storynook is intended to be managed by adults and is not intended for children to independently create or manage their own accounts.

When creating an account, you agree to provide accurate information and to keep your account information reasonably up to date.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity taking place through your account, except where such activity results from circumstances outside your reasonable control.

You may not create an account for another person without permission, impersonate another person, access another user's account without permission, or otherwise use an account fraudulently or unlawfully.

We may refuse registration, restrict access or take reasonable steps to protect the Service where necessary to prevent fraud, misuse, security risks or violations of these Terms.

For purposes of these Terms, “User Content” includes photographs, videos, written stories, captions, comments, audio, dates, names, family information, information about children and any other information or materials that you or people you invite upload, create, store, submit or otherwise make available through Storynook.

You retain ownership of your User Content.

Uploading or storing User Content through Storynook does not transfer ownership of that content to us.

To provide the Service, you grant Storynook a non-exclusive, worldwide and royalty-free licence to host, store, reproduce, process, display, transmit, format, analyse and technically modify your User Content where reasonably necessary to provide, personalise, maintain, develop and improve the functionality of Storynook for you.

This includes processing your User Content to store and display memories, organise content, create albums or other private experiences, provide features that analyse or transform your content for your use, enable sharing or collaboration you choose to use, maintain backups, provide technical support, protect the security and reliability of the Service, and create personalised products that you specifically request.

The licence also allows service providers acting on our behalf to process User Content where reasonably necessary to provide these functions. Such service providers do not obtain ownership of your User Content.

The licence continues only for as long as reasonably necessary to provide the relevant Service. When User Content is deleted, the licence relating to that content ends, except where copies temporarily remain in backups, must be retained for security or fraud-prevention purposes, or must be retained under applicable law.

Storynook is designed around private family memories.

We do not sell your private photographs, stories or other User Content to advertisers or data brokers. We do not sell access to your private User Content, use private family content for third-party advertising, or publicly publish private User Content without permission.

We will not use private User Content to train general-purpose artificial intelligence or machine-learning models for unrelated purposes without informing you and having an appropriate legal basis to do so.

Our business model is not based on reducing the privacy of our users. We expect future revenue to come primarily from optional products and services users actively choose to purchase, such as personalised photobooks.

You are responsible for the User Content you make available through Storynook and represent that you have the rights, permissions or other lawful basis reasonably necessary to use that content through the Service.

You must not upload content where doing so infringes another person's intellectual property, privacy, portrait, publicity, contractual or other legal rights.

Family memories naturally include other people. You are responsible for considering their privacy and rights before uploading or sharing information about them.

If you upload information, photographs or other User Content concerning a child, you confirm that you are the child's parent or legal guardian or otherwise have appropriate authority or permission to use that content through Storynook.

Storynook may allow you to invite partners, relatives or other trusted people to access or contribute to family memories.

You are responsible for deciding whom you invite and what access you provide.

When you authorise another User to access User Content, you grant that User a limited right to access and use the content through Storynook according to the permissions you have chosen and these Terms.

Where several Users contribute to a shared family space, each contributor retains their rights in the User Content they contribute.

Storynook cannot control what an authorised person remembers, screenshots, downloads, records separately or otherwise retains after you have intentionally shared information with that person.

You may delete User Content using the functionality available within Storynook.

Deleted content will be removed from the active Service, but may temporarily remain in secure backup systems or technical records where immediate deletion is impractical or where retention is necessary for security, legal or operational reasons.

Content retained solely in backups will not be used for unrelated purposes.

User Content may also remain with another User where that User independently contributed it or legitimately obtained a copy before deletion.

Further information about deletion and retention is provided in our Privacy Policy.

The Service contains software, interfaces, designs, graphics, logos, trademarks, text, databases and other content provided by Storynook or its licensors (“Storynook Content”).

Storynook Content may be protected by copyright, trademark, database, design and other intellectual property rights.

Except for the limited right to use the Service under these Terms, no intellectual property rights belonging to Storynook or its licensors are transferred to you.

You may not copy, reproduce, modify, distribute, sell, commercially exploit or create derivative works from Storynook Content except where expressly permitted by Storynook, necessary for normal use of the Service, or permitted by applicable law.

You are responsible for your activity in connection with Storynook and agree to use the Service in accordance with applicable law and these Terms.

You must not upload, submit or distribute content that infringes another person's rights, is unlawful, fraudulently impersonates another person, unlawfully violates another person's privacy, contains malicious software, or constitutes or facilitates child sexual abuse or exploitation.

You must not directly or indirectly:

• attempt to gain unauthorised access to Storynook, another User's account or related systems;
• interfere with the proper or secure operation of the Service;
• bypass technical or security measures;
• introduce malware, viruses or harmful code;
• scrape or systematically extract User Content or Storynook Content without permission;
• use automated systems in a way that materially disrupts the Service;
• distribute spam or unsolicited commercial communications;
• reverse engineer, decompile or disassemble the Service except where applicable law expressly permits it; or
• use Storynook for fraudulent or otherwise unlawful purposes.

Storynook is not required to routinely monitor all User Content. However, we may investigate suspected violations of these Terms and may remove or restrict content, limit functionality, suspend accounts or terminate accounts where we reasonably believe this is necessary to protect Users, comply with law, address unlawful content, prevent fraud, protect security or respond to a serious or repeated violation of these Terms.

Where reasonably possible and legally permitted, we will inform the affected User of significant enforcement measures.

Storynook does not claim a general right to inspect or use private family memories for unrelated purposes.

However, authorised personnel and service providers may access information associated with your account where reasonably necessary to operate the Service, provide support, investigate technical or security issues, maintain backups, detect or prevent fraud or misuse, respond to reports of unlawful content, enforce these Terms, protect Storynook or its Users, or comply with applicable law, court orders or lawful requests from competent authorities.

Any such access should be limited to what is reasonably necessary for the relevant purpose.

Our Privacy Policy explains in more detail how personal data is processed.

Storynook welcomes feedback, ideas and suggestions.

If you voluntarily provide feedback about Storynook, you allow us to use that feedback to operate, develop and improve the Service without compensation to you.

This permission applies only to feedback and suggestions about Storynook and does not give us additional rights over your private photographs, stories or other User Content.

Storynook may use, integrate with or link to services operated by third parties, including cloud infrastructure providers, authentication services, email providers, analytics and performance services, security providers, application stores, payment providers, printing providers and shipping providers.

Third-party websites, applications and services may be subject to their own terms and privacy policies.

Storynook is not responsible for third-party services you independently choose to access outside the Storynook Service.

Where a third-party provider processes personal data on our behalf, such processing will be handled in accordance with applicable data-protection requirements and further explained in our Privacy Policy.

Storynook may also be distributed through services such as the Apple App Store or Google Play Store, whose separate terms may apply to your use of those platforms.

The provisions in this section apply only if and when Storynook makes paid products or services available.

You must be at least eighteen (18) years old, or the applicable age of majority in your jurisdiction, to purchase products through Storynook.

Before placing an order, you will be shown the applicable price, taxes and mandatory charges and, where relevant, shipping costs.

Payments may be processed by third-party payment providers and may be subject to their terms.

Placing an order constitutes an offer to purchase the relevant product. We may decline or cancel an order where reasonably necessary, including where payment cannot be authorised, a product is unavailable, there is an obvious pricing or technical error, fulfilment is not possible, the order appears fraudulent or fulfilling the order would violate applicable law.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

Prices may change from time to time but changes will not affect an order that has already been accepted.

Additional purchase terms may be introduced for specific products or services.

Storynook may in the future allow Users to create and order personalised photobooks or other physical products using User Content.

Creating or previewing a photobook does not transfer ownership of your User Content to Storynook.

When you choose to order a personalised product, you authorise Storynook and the service providers involved in fulfilling the order to process and transfer the User Content reasonably necessary to generate, prepare, print, quality-check, package, ship and support that order.

We will not provide private family content to a printing or fulfilment provider merely because that content exists in Storynook.

You are responsible for reviewing the content, layout and customisation choices presented before confirming an order. Minor differences may exist between colours displayed digitally and colours appearing in a printed product.

Personalised products made to your specifications may be excluded from statutory withdrawal or cooling-off rights where applicable law permits this. This does not affect your statutory rights if a product is defective, damaged, incorrectly produced or otherwise does not conform to your order or applicable consumer law.

Any applicable production times, shipping conditions, return procedures or additional sales terms will be presented when such products become available.

You may stop using Storynook at any time and, where available, delete your account through the Service.

Deleting an account may result in the deletion of information associated exclusively with that account, subject to backup, retention and legal obligations. Where content exists within a shared family space, deleting one User's account may not automatically delete content legitimately belonging to or contributed by another User.

Storynook may restrict, suspend or terminate access to all or part of the Service where reasonably necessary because a User seriously or repeatedly violates these Terms, creates a significant security risk, appears to be using the Service unlawfully, poses a risk of harm to another person, or where we are required to act by law.

Where reasonably possible, we will provide notice before permanent termination.

If we permanently discontinue Storynook, we will where reasonably possible provide reasonable advance notice and an opportunity to retrieve User Content before the Service becomes unavailable.

Provisions of these Terms that by their nature should continue after termination will survive termination, including provisions concerning ownership, intellectual property, liability and disputes.

Storynook is provided on an “as available” basis.

We work to keep the Service secure, reliable and available, but we do not guarantee that Storynook will always be available, uninterrupted, error-free or compatible with every device or operating system.

The Service may occasionally be unavailable because of maintenance, updates, technical failures, security incidents, failures of third-party infrastructure or circumstances outside our reasonable control.

We take reasonable technical and organisational measures intended to protect information stored through Storynook. However, no digital service can guarantee that information will never be lost, corrupted, unlawfully accessed or become unavailable.

Storynook should therefore not be treated as the sole permanent copy of irreplaceable photographs, videos or other important materials, and we recommend keeping copies of original media that are particularly important to you.

Nothing in these Terms excludes statutory guarantees, consumer rights or responsibilities that cannot legally be excluded.

To the extent permitted by applicable law, you are responsible for reasonable losses, claims, liabilities and costs suffered by Storynook as a direct result of User Content you knowingly upload without the necessary rights or permissions, your fraudulent or unlawful use of the Service, your intentional or materially negligent violation of these Terms, or your intentional infringement of another person's rights.

This obligation applies only to the extent that the relevant loss or claim is attributable to your conduct and does not require you to compensate Storynook for losses caused by Storynook's own acts, omissions, negligence or breach of law.

Nothing in this section limits mandatory consumer rights.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Subject to mandatory rights under applicable law, Storynook is responsible for direct loss or damage that is a reasonably foreseeable result of our failure to perform our obligations under these Terms.

To the extent permitted by law, Storynook is not responsible for losses resulting from misuse of the Service, actions of people whom you intentionally authorised to access your content, third-party services outside our reasonable control, circumstances outside our reasonable control, or indirect or consequential losses that were not reasonably foreseeable.

Storynook is not responsible for actions taken outside the Service by another User where such actions could not reasonably have been prevented by Storynook.

Nothing in these Terms affects statutory rights available to you as a consumer.

Because Storynook is designed for storing personal family memories, privacy is fundamental to the Service.

Our Privacy Policy explains what personal data we collect, why we process it, how it is stored and protected, which service providers may process it, how long information may be retained and the privacy rights available to Users.

These Terms govern your use of Storynook. The Privacy Policy governs how personal data is processed.

These Terms and your use of Storynook are governed by the laws of the Netherlands.

If you are a consumer residing elsewhere, this choice of law does not deprive you of mandatory consumer protections that apply under the laws of your country of residence.

Nothing in these Terms prevents you from bringing a claim before any court that has jurisdiction under applicable law.

These Terms, together with our Privacy Policy and any additional terms expressly applicable to a specific Storynook feature or product, constitute the agreement relating to your use of the Service.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary and the remaining provisions will continue in full force.

Failure by Storynook to enforce a provision of these Terms in one instance does not waive our right to enforce that provision later.

Storynook will not be responsible for a failure or delay in performing an obligation where the failure results from circumstances outside our reasonable control, including major internet or telecommunications failures, natural disasters, governmental actions, widespread infrastructure failures, major cyberattacks or failures of critical third-party infrastructure.

You may not transfer your rights or obligations under these Terms without our consent where such consent is reasonably required.

Storynook may transfer its rights and obligations under these Terms as part of a restructuring, financing, acquisition, merger, sale of the Service or similar transaction, provided that such transfer does not reduce mandatory rights available to you.

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between you and Storynook.

Section headings are included for convenience and do not affect the interpretation of these Terms.